Find answers to common questions below, or contact us directly.
Subscriptions & Billing
How do I cancel my subscription?
iOS: Settings → [Your Name] → Subscriptions → Earnings BeatEdge → Cancel.
Android: Google Play → Account → Payments & subscriptions → Subscriptions → Earnings BeatEdge → Cancel.
Your access continues until the end of the current billing period.
Android: Google Play → Account → Payments & subscriptions → Subscriptions → Earnings BeatEdge → Cancel.
Your access continues until the end of the current billing period.
I was charged but my premium is not active. What should I do?
Go to the Profile tab in the App and tap Restore Purchases. If the issue persists, contact us at [email protected] with your transaction receipt.
How do I request a refund?
Refunds are handled by the app store:
• iOS: reportaproblem.apple.com
• Android: Google Play refund request
• iOS: reportaproblem.apple.com
• Android: Google Play refund request
I upgraded — why do some features still show as locked?
Tap Restore Purchases in the Profile tab. If that doesn't help, force-quit the App and reopen it. Still an issue? Email us.
Data & Scores
What does the 0–100 beat-probability score mean?
The score combines four factors: historical self-beat rate (25 pts), industry contagion from peers reporting the same week (30 pts), industry tailwind based on recent sector performance (25 pts), and analyst sentiment (20 pts). A higher score indicates stronger historical conditions associated with an EPS beat. It is not a guarantee of future performance.
How often is the data updated?
Earnings data is updated daily from our database. Polymarket odds are fetched live each time you open a ticker detail. The S&P 500 Earnings Tracker is updated weekly.
Why is a ticker missing from the screener?
The screener includes companies tracked in our database with at least 2 historical earnings records. If a ticker is missing, it may not yet be tracked. Contact us to request its addition.
What are the free vs. premium features?
Free: Earnings within the next 2 trading sessions, SPY chart, EPS TTM and P/E metrics, 6M and 1Y chart periods.
Premium (Earnings BeatEdge Pro): All upcoming earnings, all 11 SPDR sector ETFs, full chart history (2Y, 3Y, All), Forward EPS, Forward P/E, and EPS Growth metrics.
Premium (Earnings BeatEdge Pro): All upcoming earnings, all 11 SPDR sector ETFs, full chart history (2Y, 3Y, All), Forward EPS, Forward P/E, and EPS Growth metrics.
Technical Issues
The app shows "Error loading data". What should I do?
Check your internet connection and pull down to refresh. If the problem persists for more than a few minutes, our data server may be temporarily unavailable. Try again later or contact us.
The app crashes on startup. How do I fix it?
Force-quit the App and reopen it. If it still crashes, try uninstalling and reinstalling. Your subscription is tied to your App Store / Google Play account and will be restored automatically.